ProGrowth Online FAQs
Thank you for your interest in ProGrowth ONLINE! This
page contains helpful information about our Internet
banking product, ProGrowth ONLINE. If you have any additional questions
or problems, please email our support group at
help@progrowth.com
or call 1- 888-244-3490.
How do I get started using ProGrowth ONLINE?
Complete an
enrollment form
and return it to any ProGrowth Bank location. Within two business
days, you will be able to access your accounts anytime, anywhere via the
internet.
Will I be able to change my password?
Yes! The first time you login to ProGrowth ONLINE you
will be prompted to change your password. Your
password must be at least 6-8 characters long and must include alpha and
numeric characters. You may also change your password at
anytime by clicking on the Options Tab. Under the
Personal Options, you can change your password, personalize your
ONLINE ID, and change your e-mail address.
What if I forget my ONLINE ID?
If you have personalized your Personal ID, but still
have record of the initial ID you were given, you
may use that ID at anytime to access your accounts. You may also call our
support group at 1-888-244-3490; they will be able to
provide you with your Personal ID. If at anytime you
want to change your ID, click on the Options tab, the Personal Options
will allow you to personalize your ID.
What if I forget my password?
If you forget your password, call our support group at
1-888-244-3490; they will be able to reset your
password. If your account becomes locked due to unsuccessful login
attempts, please call our support group for
assistance.
What if I am unable to connect with ProGrowth
ONLINE?
If you receive an error message when trying to connect,
first check to see that you can access other
websites. If you cannot, you will want to contact your Internet Service
Provider for assistance. Next verify that you have typed the correct
address, www.progrowth.com. If you are still unable
to connect it may mean that ProGrowth ONLINE has unexpectedly gone
off-line. Simply try your request later or call our support group at
1-888-244-3490 for assistance.
How long is my account activity available?
The transaction activity is available for 60 days on all
your accounts. Your checking and savings account
statement activity is available for 180 days. If you need additional
information please call your local branch or contact our
support group at 1-888-244-3490.
Can I transfer funds between accounts?
Yes! You can transfer funds between any of the accounts
you are able to access with your ProGrowth ONLINE
ID, except Certificates of Deposit. You can also make loan payments
and, with loan officer approval, you may advance money from
your lines of credit.
Can I pay my bills online?
Yes! Please
click
here to learn more about ProGrowth
ONLINE Bill Pay.
Why I am unable to view all my accounts?
Your account access is setup based on your accounts at
the time of enrollment. Additional accounts opened
after you enrolled may be added at anytime. If for some reason you do
not want to have access to specific account(s) these may
also be removed. Contact your local branch or our
support group at 1-888-244-3490 to make any requests for changes.
How do I payoff my Ready Reserve account?
View the transactions for your ready reserve account.
Click on More Details near the bottom of your
transactions. The Payoff for your ready reserve is shown in the left
column. In order to make the payoff, it is necessary
to make a transfer from one of your accounts to your
ready reserve. To do this, click on Transfers found on the ProGrowth
ONLINE menu. This will allow you to Add a Transfer
from one of your accounts to your ready reserve in the amount
of the payoff you viewed on the More Details screen.
How frequently is my account information updated?
Your account information is being updated throughout the
day. Items that will be posted to your accounts
during the day show as Pending. Loan balances will not be updated until we
have completed our end of day processing.
Why does my loan balance show $99,999,999.99?
This happens when you have a transaction posting to your
loan that day. The system is unable to calculate
your updated loan balance until we have completed our end of day processing.
At this time the payment will be applied to principal/interest and your
loan balance will be calculated. When you access
your account after our end of day processing or the
next day, you will be able to see how your loan payment was applied and
the adjusted loan balance.
How can I identify the Maturity Dates on my
Certificates of Deposit?
View the transactions for each certificate of deposit.
Click on More Details near the bottom of your
transactions. The more details screen will give you additional information
about your CD, including the Maturity Date.
What does it cost to use ProGrowth ONLINE?
ProGrowth ONLINE is a FREE service that we provide to
you!
What do I do when I am finished accessing my
accounts?
To close your session, click on Exit found on the
ProGrowth ONLINE menu bar. The next screen verifies
that you are now logged out. At that time you can choose to close your
internet browser, click on the link to continue which will
take you to our bank website, or enter another
website address.
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