ProGrowth Online FAQs

Thank you for your interest in ProGrowth ONLINE! This page contains helpful information about our Internet banking product, ProGrowth ONLINE. If you have any additional questions or problems, please email our support group at help@progrowth.com or call 1- 888-244-3490.

How do I get started using ProGrowth ONLINE?

Complete an enrollment form and return it to any ProGrowth Bank location. Within two business days, you will be able to access your accounts anytime, anywhere via the internet.

Will I be able to change my password?

Yes! The first time you login to ProGrowth ONLINE you will be prompted to change your password. Your password must be at least 6-8 characters long and must include alpha and numeric characters. You may also change your password at anytime by clicking on the Options Tab. Under the Personal Options, you can change your password, personalize your ONLINE ID, and change your e-mail address.

What if I forget my ONLINE ID?

If you have personalized your Personal ID, but still have record of the initial ID you were given, you may use that ID at anytime to access your accounts. You may also call our support group at 1-888-244-3490; they will be able to provide you with your Personal ID. If at anytime you want to change your ID, click on the Options tab, the Personal Options will allow you to personalize your ID.

What if I forget my password?

If you forget your password, call our support group at 1-888-244-3490; they will be able to reset your password. If your account becomes locked due to unsuccessful login attempts, please call our support group for assistance.

What if I am unable to connect with ProGrowth ONLINE?

If you receive an error message when trying to connect, first check to see that you can access other websites. If you cannot, you will want to contact your Internet Service Provider for assistance. Next verify that you have typed the correct address, www.progrowth.com. If you are still unable to connect it may mean that ProGrowth ONLINE has unexpectedly gone off-line. Simply try your request later or call our support group at 1-888-244-3490 for assistance.

How long is my account activity available?

The transaction activity is available for 60 days on all your accounts. Your checking and savings account statement activity is available for 180 days. If you need additional information please call your local branch or contact our support group at 1-888-244-3490.

Can I transfer funds between accounts?

Yes! You can transfer funds between any of the accounts you are able to access with your ProGrowth ONLINE ID, except Certificates of Deposit. You can also make loan payments and, with loan officer approval, you may advance money from your lines of credit.

Can I pay my bills online?

Yes! Please click here to learn more about ProGrowth ONLINE Bill Pay.

Why I am unable to view all my accounts?

Your account access is setup based on your accounts at the time of enrollment. Additional accounts opened after you enrolled may be added at anytime. If for some reason you do not want to have access to specific account(s) these may also be removed. Contact your local branch or our support group at 1-888-244-3490 to make any requests for changes.

How do I payoff my Ready Reserve account?

View the transactions for your ready reserve account. Click on More Details near the bottom of your transactions. The Payoff for your ready reserve is shown in the left column. In order to make the payoff, it is necessary to make a transfer from one of your accounts to your ready reserve. To do this, click on Transfers found on the ProGrowth ONLINE menu. This will allow you to Add a Transfer from one of your accounts to your ready reserve in the amount of the payoff you viewed on the More Details screen.

How frequently is my account information updated?

Your account information is being updated throughout the day. Items that will be posted to your accounts during the day show as Pending. Loan balances will not be updated until we have completed our end of day processing.

Why does my loan balance show $99,999,999.99?

This happens when you have a transaction posting to your loan that day. The system is unable to calculate your updated loan balance until we have completed our end of day processing. At this time the payment will be applied to principal/interest and your loan balance will be calculated. When you access your account after our end of day processing or the next day, you will be able to see how your loan payment was applied and the adjusted loan balance.

How can I identify the Maturity Dates on my Certificates of Deposit?

View the transactions for each certificate of deposit. Click on More Details near the bottom of your transactions. The more details screen will give you additional information about your CD, including the Maturity Date.

What does it cost to use ProGrowth ONLINE?

ProGrowth ONLINE is a FREE service that we provide to you!

What do I do when I am finished accessing my accounts?

To close your session, click on Exit found on the ProGrowth ONLINE menu bar. The next screen verifies that you are now logged out. At that time you can choose to close your internet browser, click on the link to continue which will take you to our bank website, or enter another website address.